SHIPPING,ORDER TRACKING AND DELIVERY.
i)What is Anax Aesthetics’s Shipping Policy?
We strive to deliver products from Anax Aesthetics in excellent conditions and in the fastest time possible. The shipping of your order is completely free.
- If the order is cancelled, lost or undelivered before it reaches your preferred location, we will return the complete order amount to you into the TREASURY/BANK account within 5-7 business days.
- We provide free returns facility only at pincodes serviceable for return pickups. If your pincode is not covered by the courier company, you can self ship the product back to our warehouse. Please do not forget to send us the receipt of the self ship courier so that we can refund you the amount in your TREASURY/BANK account.
*Order value is calculated after applying discounts/GST or any other applicable charges.
ii)What is Anax Aesthetics’s Fair Usage Policy?
We always strive hard to provide the best experience to our customers. However we have noticed that few accounts abuse our liberal return policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs.150 for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.
iii)How do I check the status of my orders?
Tap on “My Orders” section under main menu of website to check your order status.
iv)How can I check if Anax Aesthetics delivers to my pincode?
You can find out if Anax Aesthetics delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.
v)How are orders placed on Anax Aesthetics delivered to me?
All orders placed on Anax Aesthetics are dispatched through our partnered courier service.
vi)Does Anax Aesthetics deliver products outside India?
No, at this point, Anax Aesthetics delivers products only within India. But we are soon going to be International.
vii)How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area PIN code is serviceable, you will receive a communication from our end.